We are glad to inform you the platform availability of Bloomreach Search & Merch EMEA has been restored.
Please verify the availability of your Bloomreach applications and let us know if you are still experiencing any problems.
If you have any further questions or need additional assistance, please let us know.
Best regards, Bloomreach Support team
Posted Nov 14, 2020 - 16:40 CET
Update
Dear Customer,
Our engineering team is actively working to investigate further to resolve the issues for EMEA Bloomreach Search & Merch customers. There are no issues for US customers. We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time.
Kind regards, Bloomreach Support team.
Posted Nov 14, 2020 - 16:09 CET
Investigating
Dear Customer,
We are currently experiencing a disruption in the availability of the Bloomreach Search & Merch platform, we are seeing higher latencies among all clients in EMEA, which may lead to timeouts. Only the EMEA / Europe cluster is affected, there are currently no issues in the US.
Our teams are busy investigating the situation and attempting to restore availability as soon as possible.
We apologize for the inconvenience caused. We will keep you informed and will update you immediately as soon as we have any more information or an estimated resolution time.
Kind regards, Bloomreach Support team.
Posted Nov 14, 2020 - 15:09 CET
This incident affected: Bloomreach Search & Merch (brSM EMEA).