DNS block causing connectivity issues for some users
Incident Report for Notion
Resolved
This incident has been resolved.

Here's an update on what happened and steps we're taking to prevent future incidents: https://www.notion.so/notion/Focus-on-performance-reliability-89f937a6ccc04905b1dcfa878537e08d#93ccfad9658b421c9b862da917ab0343
Posted May 16, 2021 - 00:08 PDT
Update
We are continuing to monitor for any further issues.
Posted May 16, 2021 - 00:04 PDT
Monitoring
Notion has been unblocked by the aforementioned ISPs and users will start seeing access restored. This change is propagating and expected to complete in the next several hours.
Posted May 15, 2021 - 23:52 PDT
Identified
We've worked with several ISPs to unblock Notion's domain, and connectivity has been restored. We're focused on removing the remaining blocks still affecting some of our users. We'll keep you updated
Posted May 15, 2021 - 21:21 PDT
Update
We have identified that the issue is because of a DNS block at particular ISPs. Users can use their mobile phone network, switch their DNS server to 8.8.8.8 or use a VPN. We are continuing to investigate.
Posted May 15, 2021 - 16:28 PDT
Update
Some users are reporting that switching their DNS to 8.8.8.8 resolves the issue. We're continuing to investigate.
Posted May 14, 2021 - 18:53 PDT
Investigating
Some users are not able to access Notion. We are investigating the root cause and will continue to post updates.
Posted May 14, 2021 - 17:51 PDT
This incident affected: Notion App.