The issue has been identified and a fix is being implemented.
Posted Dec 22, 2021 - 21:04 GMT+08:00
Update
We are continuing to investigate this issue.
Posted Dec 22, 2021 - 20:41 GMT+08:00
Investigating
We are currently investigating this issue.
Posted Dec 22, 2021 - 20:39 GMT+08:00
This incident affected: Coins.ph Mobile App, Coins.ph Website, Coins.ph Customer Hotline, Bitcoin Network Transfers (Deposits, Withdrawals), Ethereum Network Transfers (ERC-20) (Deposits, Withdrawals), Bitcoin Cash Network Transfers (Deposits, Withdrawals), Ripple Network Transfers (XRP) (Deposits, Withdrawals), Payment Gateway (Payment Gateway), Cash In (InstaPay Cash In, PESONet Cash In, Cebuana Lhuillier Cash In via DragonPay, Palawan Express Cash In via DragonPay), and Cash Out (InstaPay Cash Out, PESONet Cash Out, BDO via InstaPay, BPI via InstaPay, GCash via InstaPay, Union Bank of the Philippines via Instapay).