Customer and Merchant Portal Degradation

Incident Report for Affirm

Resolved

This incident has been resolved.

Posted May 11, 2022 - 15:09 PDT

Monitoring

Merchant Portal is now accessible. We will continue to monitor the issue for a short time. Access appears to be completely restored

Posted May 11, 2022 - 13:59 PDT

Update

We are continuing to investigate this issue.

Posted May 11, 2022 - 13:19 PDT

Investigating

We have been made aware that some customers and merchants are having issues accessing their Affirm portals. Our team is currently investigating, and we will provide additional updates as soon as possible.

Posted May 11, 2022 - 10:57 PDT

This incident affected: Merchant Operations (US), Affirm.com (US), and Support & Customer Service (US).