This incident has been resolved, full functionality has been restored. Thank you for all of your patience throughout, we apologise for the inconvenience this may have caused.
Posted Apr 25, 2022 - 16:47 UTC
Monitoring
A fix has been implemented and we will continue to monitor the situation. Services and features are resumed as operational.
Posted Apr 25, 2022 - 16:34 UTC
Update
We are continuing to work on investigating and fixing this ongoing issue with our download servers based in the EU. We have received reports that this incident has also affected performance to our Portals feature, transfer downloads with a delay of about 30~ minutes, email delivery delays for download confirmations, Transfer Mobile app delays and general degraded performance.
Functionality is stable but slow, expect delays. We thank you for your patience!
NB.: US users are not seen as affected by this incident.
Posted Apr 25, 2022 - 15:52 UTC
Identified
The issue has been identified and a fix is underway with no specified ETA. Some of our users may be able to download their files again but with a delayed performance. Our engineers are currently working hard to resolve this as quickly as possible. Degraded performance is expected, for urgent transferring needs please try again later.
Posted Apr 25, 2022 - 12:32 UTC
Investigating
We are currently investigating an issue with our download servers resulting in incomplete or failed downloads for some of our users. This downtime may also affect other features of the service such as successful delivery of transfers, email delivery, sign up and Portals.
Posted Apr 25, 2022 - 09:22 UTC
This incident affected: WeTransfer (Website, Downloads, Email, Portals).