We have verified that the issue with Salesforce that affected our services has been fixed, and we have also verified stability of the upstream API and MyCSP portal availability. The disruption is now resolved.
We apologise for the service disruption. If you have any questions, please let us know by email to help@umbrellar.com.
Posted May 12, 2021 - 17:36 NZST
Monitoring
The upstream API is now functioning correctly and customers should be able to log in to the MyCSP Portal. We will continue to monitor the API to ensure it is stable before resolving this issue.
If you have any questions, please let us know by email to help@umbrellar.com.
Posted May 12, 2021 - 13:55 NZST
Update
We've determined that an upstream API is returning errors which is stopping some customers from logging in to MyCSP portal. This is due to the global outage with Salesforce which they are currently investigating. We will provide an update when we have further information.
If you have any questions, please let us know by email to help@umbrellar.com.
Posted May 12, 2021 - 11:26 NZST
Update
We are continuing to work on a fix for this issue.
Posted May 12, 2021 - 10:37 NZST
Identified
We've determined that an upstream API is returning errors which is stopping some customers from logging in to MyCSP portal. This is due to the global outage with Salesforce which they are currently investigating. We will provide an update when we have further information.
If you have any questions, please let us know by email to help@umbrellar.com.
Posted May 12, 2021 - 10:35 NZST
This incident affected: MyCSP Portal (MyCSP Portal, Authentication).