Aircall CTI in Salesforce is unavailable.

Incident Report for Aircall

Resolved

This incident has been resolved.
If you are still running into issues with your Aircall CTI in Salesforce, please ensure your CTI Adapter URL configuration in Salesforce is configured as specified here: https://help.aircall.io/en/articles/3819568-how-to-update-your-aircall-cti-for-salesforce-to-work-with-the-new-aircall-phone

Posted Dec 10, 2020 - 16:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 10, 2020 - 13:09 UTC

Investigating

We are currently investigating an issue causing the Aircall CTI in Salesforce to not display properly.

Posted Dec 10, 2020 - 11:15 UTC

This incident affected: Integrations.