[Care & Marketing-Facebook] Intermittent failure with Private posts
Incident
Report for Khoros
Resolved
This incident has been resolved.
Monitoring
We observed that the error has stopped now, and the response is happening as expected.
We will monitor the situation closely until we hear from the Facebook team about the complete resolution, and we will keep you posted.
Bug Link: https://developers.facebook.com/support/bugs/652936422365507
We will monitor the situation closely until we hear from the Facebook team about the complete resolution, and we will keep you posted.
Bug Link: https://developers.facebook.com/support/bugs/652936422365507
Update
We continue to track the progress with the Facebook team through Facebook partner/public bug, and we will keep you updated on the progress when we have an update from the Facebook team.
Investigating
We are experiencing intermittent failure in response to the Facebook private messages in Care & Marketing. As a result, agents are getting errors while responding to the private messages, or agents may have to try multiple times to make the response successful.
We are partnering with our Facebook contact for the investigation, and we will keep you updated on the progress.
We are partnering with our Facebook contact for the investigation, and we will keep you updated on the progress.
This incident affected: Khoros Care (Facebook API) and Khoros Marketing (Social Inbox, Agent Inbox).