Our Engineering team has resolved the issue. If you continue to experience problems, please contact us. We apologize for any inconvenience.
Posted Nov 05, 2021 - 18:51 MDT
Monitoring
Our Engineering team has implemented a fix to resolve the issue and is monitoring the situation. We will post an update as soon as the issue is fully resolved.
Posted Nov 05, 2021 - 18:50 MDT
Investigating
Our Engineering team is investigating an issue with our API/WebSockets. During this time, there could be several minutes of packet loss while we shift traffic between redundant devices. There may be additional event processing delays during this period. We apologize for the inconvenience and will share an update once we have more information.
Posted Nov 05, 2021 - 18:50 MDT
This incident affected: CometChat v3 (WebSockets (US)).