This incident has been resolved. Your account manager will reach out directly to provide the RCA.
Posted Mar 04, 2021 - 17:18 PST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Mar 04, 2021 - 16:18 PST
Update
CELO is operational again. We are continuing to experience some issues with ETH and API timeouts. Our Engineering team is working on these.
Posted Mar 04, 2021 - 14:42 PST
Update
We are currently experiencing issues with CELO and ETH. Our Engineering team is looking into this.
Posted Mar 04, 2021 - 12:41 PST
Update
We are currently experiencing some API timeouts across our platform. Our Engineering team is working to resolve these issues.
Posted Mar 04, 2021 - 11:39 PST
Update
We are continuing to experience some platform issues which may impact some coins intermittently. Our Engineering team is working to resolve this and restore ETH services
Posted Mar 04, 2021 - 10:58 PST
Update
Login issues have been resolved. Our Engineering team is working on resolving other outstanding issues.
Posted Mar 04, 2021 - 08:58 PST
Update
We are currently experiencing some issues with logins. Our engineers are working on resolving this issue.
Posted Mar 04, 2021 - 08:38 PST
Update
Our engineering team has restored service to our BTC indexers and BTC services are fully operational again. ETH indexer issues are still being resolved and we hope to have them cleared soon.
Posted Mar 04, 2021 - 07:53 PST
Update
Our engineering team has resolved issues with the following coin types and the indexers for these coins are back at chain head. Transactions for these coin types should once again be operable.
XRP LTC ALGO XLM ZEC DASH TRX BCH
BTC and ETH indexers are still a work in progress. Please note that your funds are safe on the BitGo platform.
Posted Mar 04, 2021 - 07:02 PST
Update
We are continuing to work on a fix for this issue.
Posted Mar 04, 2021 - 05:57 PST
Update
We are continuing to work on a fix for this issue.
Posted Mar 04, 2021 - 02:29 PST
Identified
We have identified an issue relating to our DNS infrastructure that is causing this issue. Our engineers are working on resolving the issue as we speak.
Posted Mar 04, 2021 - 01:59 PST
Investigating
Our engineers are currently investigating an internal platform issue that may be affecting multiple coin types, API calls and wallets. We are actively working on resolving the issues and will be sure to keep the status page updated with our progress on this matter as it is made.