Granicus Issue Notification: govMeetings, govAccess, govDelivery
Incident
Report for Granicus System
Resolved
Granicus Engineering teams have identified and resolved the issue impacting an intermittent outage affecting a subset of clients for govMeetings, govAccess, and govDelivery. We apologize for any inconvenience this service issue may have caused and thank you for your patience.
Product: govMeetings, govAccess, govDelivery
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Product: govMeetings, govAccess, govDelivery
If you have any further questions or would like more information about this resolved issue, please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Investigating
Granicus Engineering teams are continuing to monitor the intermittent outage affecting a subset of clients. We observed services restored for govAccess and govDelivery. Some intermittent outages persist with govMeetings as our DNS provider is taking corrective actions. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Update
Granicus Engineering teams are continuing to monitor the intermittent outage affecting a subset of clients. We observed services restored but some intermittent outages persist as our DNS provider is taking corrective actions. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Monitoring
Granicus Engineering teams have identified and are monitoring the intermittent outage affecting a subset of clients. We observed services beginning to be restored as our DNS provider took corrective actions. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Identified
Granicus Engineering teams continue to investigate an intermittent outage affecting a subset of clients due to a dependency on an external DNS provider. Our teams will provide updates on this issue until we have the issue fully resolved.
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Product: govMeetings, govDelivery, govAccess
Thank you,
Granicus Customer Support
Update
We are continuing to investigate this issue.
Investigating
Granicus Engineering teams are currently investigating an intermittent outage affecting a subset of clients. Our teams are working on this issue as priority and further updates will be provided as soon as possible.
Product: govMeetings, govAccess, govDelivery
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
Product: govMeetings, govAccess, govDelivery
Updates on this issue will continue to be provided on status.granicus.com, for other issues or questions please contact us at Support.Granicus.com.
Thank you,
Granicus Customer Support
This incident affected: govMeetings - Live Video, Legislative and Agenda (MediaManager, Live Video, Archive Video, Legistar, Peak, InSite, Boards & Commissions, iLegislate, IQM2, Novus Agenda/Video), govDelivery - Communications (govDelivery Communications Cloud, Targeted Messaging Service (TMS)), and govAccess - Website and Content (govAccess Vision CMS, govAccess Civica CMS, SpeakUp, eComment).