WCM phone support unavailable
Incident Report for Blackboard Inc.
Resolved
WCM support again has sufficient phone agent capacity for normal operation.
Posted Feb 23, 2021 - 11:24 EST
Identified
We are seeing slow improvement. Phone agents will become more available during the day, starting at roughly 11 AM Eastern.
Posted Feb 23, 2021 - 10:47 EST
Investigating
As of 8 AM Eastern on 2/23., Web Community Manager support is experiencing an issue preventing agents from receiving support calls. Our telecom team is working to resolve this issue, but in the meantime you may find it more efficient to open a case via Behind the Blackboard, or by emailing wcmsupport@blackboard.com.
Posted Feb 23, 2021 - 08:52 EST