We've resolved the issue preventing some customers from completing Cash Card transactions. If you had a transaction decline, you're welcome to retry it at this time.
Posted Jan 29, 2021 - 17:18 PST
Monitoring
Our team is confident we've pushed a fix for customers encountering Cash Card declines, and are monitoring the results.
We'll be back with an update once everything is good to go.
Posted Jan 29, 2021 - 17:00 PST
Update
We’re continuing to investigate reports of some customers experiencing Cash Card declines.
If you had a declined transaction, please don't retry it at this time.
Thanks for your patience today, and we’ll continue to share updates as we know more, here.
Posted Jan 29, 2021 - 16:20 PST
Investigating
We're aware of an issue preventing some customers from making Cash Card transactions and are actively investigating.
We'll return with an update as soon as we have more information - thank you for your patience.