Service Degradation - Review Creation Delay
Incident Report for Yotpo
Resolved
This incident has been resolved.
Posted Dec 24, 2020 - 15:46 IST
Update
We are continuing to monitor for any further issues.
Posted Dec 22, 2020 - 09:07 IST
Monitoring
Overall Description of the issue and Affected Services:
Delay of displaying newly created reviews.

Start Time:
December 20, 2020 - 04:00 (UTC).

End Time:
December 24, 2020 - 13:45 (UTC).

Business Impact:
Reviews written by your end-customers might have taken longer than usual until displayed in your Yotpo Admin and on-site.
Saving a Product Review as a Site Review or both in Reviews Moderation was temporarily unavailable during this incident.

We apologize for the inconvenience and appreciate your patience while our engineering teams are worked to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team.
Posted Dec 21, 2020 - 23:12 IST
Identified
Overall Description of the issue and Affected Services:
We are currently experiencing a delay in the displaying of new reviews on-site.

Start Time:
December 20, 2020 - 04:00 (UTC).

Business Impact:
Reviews written by your end-customers will be stored but not immediately displayed in your Yotpo Admin and on-site.
Saving a Product Review as a Site Review or both in Reviews Moderation is temporarily unavailable.

We apologize for the inconvenience and appreciate your patience while our engineering teams are working to resolve the matter.

If you have any further questions or concerns, please feel free to reach out to us by live chat or by submitting a support case.

The Yotpo Support Team.
Posted Dec 20, 2020 - 16:18 IST
This incident affected: Platform (Yotpo Admin) and Reviews and UGC (Widgets, Batch requests, JS & CSS).