Redtail Hosted Email Services | Access Issues
Incident Report for Redtail Technology
Postmortem

The root cause attributing to intermittent issues with Redtail Hosted Email Services and less than 10% of users accessing their mailboxes was due to a hardware issue on one of our mail servers inadvertently triggered by a scheduled maintenance of other hardware. We have performed an audit of all proactive and service monitoring along with accompanying alerts to help prevent a similar issue going forward. Again, we sincerely apologize for any negative impact the issue may have created on your daily operations. Thank you for your continued support of Redtail and it’s services.

Posted May 30, 2023 - 06:22 PDT

Resolved
Our engineers have resolved the issue impacting users. We sincerely apologize for any negative impact to your day-to-day operations. Thank you for your patience and continued support of Redtail and it's portfolio of products.
Posted May 26, 2023 - 22:03 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 26, 2023 - 21:54 PDT
Update
We apologize for the prolonged issue. Our engineers have identified the issue and are currently implementing a fix. We appreciate your patience and understanding as we work to resolve the issue.
Posted May 26, 2023 - 21:50 PDT
Update
We are continuing to work on a fix for this issue.
Posted May 26, 2023 - 19:26 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted May 26, 2023 - 18:18 PDT
Investigating
Some users are experiencing an issue when attempting to access their email and send emails. We are working to identify the root cause for this issue.
Posted May 26, 2023 - 16:34 PDT
This incident affected: Redtail Email.