CardPointe Reporting Status Issue

Incident Report for CardConnect

Resolved

This incident has been resolved.

Posted Mar 18, 2021 - 14:59 EDT

Investigating

We are currently investigating a reporting issue where transaction and batch statuses from March 2nd failed to properly update within CardPointe Reporting. Affected transactions and batches have funded successfully.

Partners subscribed to data services for funding reports (Transactions, Chargebacks, Funding, Adjustments) may see discrepancies on their reports from March 4th.

Posted Mar 10, 2021 - 15:17 EST

This incident affected: CardPointe Desktop.