The issues have been resolved. The app is fully operational.
Posted Nov 16, 2022 - 07:41 EST
Monitoring
We have identified the route case for the issues and released a fix. We are currently monitoring the app to confirm that the released fix effectively addressed the issues.
Posted Nov 16, 2022 - 07:23 EST
Update
Our initial investigation revealed that we are experiencing issues with regular, scheduled syncs as well as with on-demand syncs. This means that users might see dated data on their Databoards and using the Query Builder, changing Date Ranges or accessing Advanced Settings will not work as expected. There are also occasional issues with accessing Databox accounts, so the app may be occasionally unavailable.
We are still investigating the root cause of the issue and will provide updates as soon as they become available.
Thank you for your understanding.
Posted Nov 16, 2022 - 03:52 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 16, 2022 - 03:28 EST
Update
We are continuing to work on a fix for this issue.
Currently affected: - web app sporadically working - on-demand syncing delayed - regular syncing delayed
Posted Nov 16, 2022 - 03:28 EST
Update
We are continuing to work on a fix for this issue.
Posted Nov 16, 2022 - 03:27 EST
Identified
We are experiencing a downtime in the Databox App.
Posted Nov 16, 2022 - 03:26 EST
This incident affected: Data & Sync Platform, Databox Web Application, and Mobile.