TSYS Sierra and TSYS ProPay Outages

Incident Report for ShopKeep

Resolved

This incident has been resolved. TSYS has implemented a fix to restore processing functionality.

For more information on the matter please check the TSYS and ProPay status Pages https://merchant.status.tsys.com/ and https://status.propay.com/.

Posted Aug 21, 2021 - 23:44 EDT

Update

We are continuing to monitor TSYS' status pages for any updates in regard to their outage. We will update this page when they are in the clear.

Posted Aug 21, 2021 - 23:00 EDT

Monitoring

We have been made aware of an outage currently happening with TSYS Sierra and ProPay systems which is affecting Third Party Processing merchants with TSYS as their processor. For more information on the matter please check the TSYS and ProPay status Pages https://merchant.status.tsys.com/ and https://status.propay.com/.

Posted Aug 21, 2021 - 22:05 EDT

This incident affected: Payment Processing (Credit Cards).