Edge Delivery Issues in Dallas and Atlanta
Incident
Report for Akamai
Postmortem
Customers and partners can find an incident summary report, here: https://community.akamai.com/customers/s/feed/0D54R0000AcqBLdSQM
Resolved
We can confirm that the issue is now resolved as of 01:42 UTC on April 3, 2024 and the service has resumed normal operation. Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AcqBLdSQM or reaching out to Akamai Support.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
We apologize for the impact and thank you for your patience and continued support. We are committed to making continuous improvements to make our systems better and prevent a recurrence of this issue.
Update
We are continuing to monitor to ensure that the impact has been fully mitigated. Customers and partners can find more details on the Akamai Community: https://community.akamai.com/customers/s/feed/0D54R0000AcqBLdSQM. We will continue monitoring and will provide another update as progress is made.
Monitoring
We have identified an issue with a third-party service provider where customers might have observed performance degradation or timeouts with Edge Delivery in Dallas and Atlanta. The issue was noticed intermittently from 04:43 UTC to 13:42 UTC on April 2, 2024.
We are closely monitoring our systems and based on our observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AcqBLdSQM or reaching out to Akamai Support.
We are closely monitoring our systems and based on our observations, the service is resuming normal operations. We will continue to monitor to ensure that the impact has been fully mitigated.
Customers and partners can view additional details about the incident by logging in to: https://community.akamai.com/customers/s/feed/0D54R0000AcqBLdSQM or reaching out to Akamai Support.
This incident affected: Content Delivery (Edge Delivery).