Disbursements disruption for Mandiri

Incident Report for Xendit

Resolved

This incident has been resolved.

Posted Mar 24, 2023 - 14:21 WIB

Update

We are continuing to investigate this issue.

Posted Mar 24, 2023 - 13:33 WIB

Investigating

Dear customers

We have identified a disruption in the disbursement of products starting 12:51 pm WIB today. You should expect to experience delays in confirming disbursement completion to Mandiri accounts until this issue is resolved.

Impact:
- Disbursements to Mandiri accounts with amounts from IDR 5,000 to 250,000,000 are not affected
- Disbursements to Mandiri accounts with less than IDR 5,000 or more than IDR 250 million will be kept pending in our system until the issue is resolved
- All other disbursements are not affected

We are actively working with the partner team to determine a resolution for this issue. We will update you as soon as we have more information about this issue.

Regards
Xendit

Posted Mar 24, 2023 - 13:00 WIB

This incident affected: Dashboard (Dashboard Withdrawals, Autowithdrawal), Indonesia - Payouts (Disbursement - Mandiri), and API (xenDisburse).