Bazaarvoice has verified that the issue has been resolved and is closing this incident. This is the final update.
If you have any questions, please contact Bazaarvoice Support.
(1058)
Posted Dec 22, 2021 - 11:59 CST
Update
We are continuing to work on a fix for this issue.
Posted Dec 22, 2021 - 11:09 CST
Update
Bazaarvoice has experienced a high rate of errors due to an ongoing AWS outage. This has affected all systems of our Social Commerce platform. AWS has acknowledged the outage and we are seeing an improvement to the service. We will continue to monitor the situation.
NEXT UPDATE Wednesday, December 22 at 11am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Dec 22, 2021 - 11:08 CST
Identified
We have experienced a high rate of errors due to an ongoing AWS outage. This has affected all systems of our reviews platform, causing additional delays in the visibility of new reviews. We will continue to monitor the situation.
NEXT UPDATE Wednesday, December 22 at 12am CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below: PHONE: AMERICAS: 888 984 1381 (toll free) / 866 522 9227, Option 4 (toll free) UNITED KINGDOM: 0800 368 0991 (toll free) FRANCE: 08 05 08 94 80 (toll free) GERMANY: 0800 188 8904 (toll free) REST OF EMEA: +44(0)20 8080 1100, Option 4 AUSTRALIA: 1300 089 962 (toll free) APAC (OTHER THAN AUSTRALIA): 061 2 9362 2200, Option 4 SUPPORT COMMUNITY: Go to https://support.bazaarvoice.com and click on the “Open a Case” button to submit a case with your question CHAT: Log into the Bazaarvoice Support Community and click the “Live Chat” button (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days)
Posted Dec 22, 2021 - 08:53 CST
This incident affected: Legacy (PRR) Platform (Content Display, Content Submission, Syndication, API Services, Moderation Service, Email Notifications, SEO Service, Feed Processing) and Conversations Platform (Content Display, Content Submission, Syndication, API Services, Moderation Service, Email Notifications, SEO Service, Feed Processing).