Reachability issues for api.rrproxy.net and www.rrpproxy.net due to DNS problems
Incident Report for CentralNic Reseller
Postmortem

On Thursday December 15th, 2023 between 12:40 and 13:10 UTC after performing DNS adjustments rrpproxy.net and api.rrpproxy.net showed in our monitoring as only partially available from some locations.

Our services were running without interruption, however connection attempts may have failed in some occasions.

We kindly ask to pardon for all inconveniences caused.

Timeline

12:40 UTC

  • Applying changes for rrproxy.net zone.
  • Changes deployed and shortly after DNS resolution stopped from some locations, caused by DNSSEC issues.

13:04 UTC

  • Issues still ongoing.
  • Zones slowly recovering but still seeing issues from some locations and partial availability.

13:10 UTC

  • All zones fully available again.
Posted Dec 15, 2022 - 15:46 UTC
Resolved
This incident has been resolved.
Posted Dec 15, 2022 - 15:26 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Dec 15, 2022 - 13:23 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Dec 15, 2022 - 13:02 UTC
Investigating
We are currently investigating this issue.
Posted Dec 15, 2022 - 12:55 UTC
This incident affected: DNS resolution.
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