Call failures and Billing discrepency on Voice platform
Incident
Report for Plivo
Resolved
The issue has been resolved, and billing rates are now being consumed accurately. The team is currently assessing the reconciliation and will expedite the refund process.
Investigating
Dear Valued Customer,
We have observed some failures in our Billing System which resulted in higher voice call charges resulting in a negative balance for some of our customers which led to call failures. We are actively working with our engineering team to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
We have observed some failures in our Billing System which resulted in higher voice call charges resulting in a negative balance for some of our customers which led to call failures. We are actively working with our engineering team to get this issue resolved as soon as possible.
Please contact Plivo Support for any questions.
Support portal: https://support.plivo.com/hc/en-us
This incident affected: Voice API (REST APIs and XML) and Payments and Billing.