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WildFire Issue in Japan Cloud

Incident Report for Palo Alto Networks Cloud Services

Resolved

This incident has been resolved.
Posted 6 months ago. Dec 16, 2024 - 15:09 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted 6 months ago. Dec 16, 2024 - 15:05 UTC

Update

We are continuing to investigate this issue.
Posted 6 months ago. Dec 16, 2024 - 12:31 UTC

Update

We are continuing to investigate this issue.
Posted 6 months ago. Dec 16, 2024 - 10:23 UTC

Update

We are continuing to investigate this issue.
Posted 6 months ago. Dec 16, 2024 - 08:23 UTC

Investigating

WildFire is currently experiencing an issue in Japan Cloud. We are actively working on this issue and will provide another update by 08.50 AM UTC with further details.

Customer Impact: Delay in Sample Processing and Performance Degradation

Workaround: N/A
Posted 6 months ago. Dec 16, 2024 - 06:50 UTC
This incident affected: WildFire (WildFire Japan Cloud).
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