We are pleased to inform you that our technical team has successfully implemented the necessary fixes, and our API services are now up and running smoothly. Once again, thank you for your patience and understanding during this time. We apologize for any inconvenience this disruption may have caused.
If you have any immediate concerns or questions, please contact our customer support team at support@helpshift.com.
Posted Oct 04, 2023 - 09:51 UTC
Monitoring
We have implemented the fix to this issue. Our API services are back to normal. We are monitoring the fix.
Posted Oct 04, 2023 - 09:06 UTC
Update
Currently, the team is working on scaling up the application cluster to mitigate the issue. Please note that we are working on this issue with the highest priority, and we are sure, we will soon be able to resolve this issue.
We apologize for any inconvenience and will post another update as soon as we learn more.
Posted Oct 04, 2023 - 08:28 UTC
Investigating
We're experiencing a service outage with our REST APIs. Our team is currently working to restore the service. We apologize for any inconvenience. Your external scripts that use Helpshift's REST APIs may be affected.