Incident is now resolved. We will continue to monitor performance. Thank you for your patience as we worked hard behind the scenes.
Posted Sep 28, 2021 - 10:01 PDT
Update
Incident is now resolved. We will continue to monitor performance. Thank you for your patience as we worked hard behind the scenes.
Posted Sep 28, 2021 - 10:00 PDT
Monitoring
Users should experience normal performance at this time. We are currently monitoring performance levels closely.
Posted Sep 28, 2021 - 09:34 PDT
Update
App accessibility is back but some users may be seeing degraded performance and/or HTTP errors accessing some asset pages. Thank you for your patience as we continue to work diligently to address this.
Posted Sep 28, 2021 - 09:16 PDT
Update
We are continuing to work on the fix for this issue.
Posted Sep 28, 2021 - 08:54 PDT
Identified
The issue has been identified and a fix is currently being implemented. We will share more updates as soon as we have them.
Posted Sep 28, 2021 - 08:14 PDT
Investigating
We are investigating reports of 502 Gateway Timeout errors that may prevent access to IT Glue in our North American Data Center. We will provide further details here as soon as we can.
Region: North America Applications: Web App, Mobile App, Chrome Extension
Posted Sep 28, 2021 - 07:59 PDT
This incident affected: North America Primary Application Services and North America Primary File Services.