PROS Alert: Service degradation
Incident
Report for PROS
Resolved
Dear Customers,
Following our service alert notification, we would like to inform you the situation is resolved, and currently no abnormal behavior should be observed.
According to our initial research, some clients might have observed an increased response time, which lasted approximately between 08:40 a.m. and 10:10 a.m. UTC
We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing a more thorough analysis once our research activities are completed.
In the meantime, should you notice any irregularities, kindly let us know.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
Following our service alert notification, we would like to inform you the situation is resolved, and currently no abnormal behavior should be observed.
According to our initial research, some clients might have observed an increased response time, which lasted approximately between 08:40 a.m. and 10:10 a.m. UTC
We will continue to monitor the system, while our investigation of the root cause of the occurrence continues. We will be sharing a more thorough analysis once our research activities are completed.
In the meantime, should you notice any irregularities, kindly let us know.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
Monitoring
Dear Customers,
We would like to notify you that progress in mitigating the impact has been made. We continue working on further stabilizing the system, and expect to have a complete resolution shortly.
Sincerely,
PROS Support
We would like to notify you that progress in mitigating the impact has been made. We continue working on further stabilizing the system, and expect to have a complete resolution shortly.
Sincerely,
PROS Support
Identified
Dear Customers,
We want to inform you that we have identified the cause of the performance degradation. Our Team is working to resolve the issue in a short time. You will be informed promptly of the resolution.
Sincerely,
PROS Support
We want to inform you that we have identified the cause of the performance degradation. Our Team is working to resolve the issue in a short time. You will be informed promptly of the resolution.
Sincerely,
PROS Support
Investigating
Dear Customers,
We are reaching out to inform you we are currently experiencing a service disruption that is causing an increase in response time and might affect the service for some users.
The Team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
We are reaching out to inform you we are currently experiencing a service disruption that is causing an increase in response time and might affect the service for some users.
The Team is currently investigating and working toward a resolution. We will be providing updates on our progress shortly.
Thank you for your understanding and cooperation!
Sincerely,
PROS Support
This incident affected: [Travel Platform] Pricing Cache (EU4).
