Service Disruption - Exchange Trading
Incident Report for Gemini Exchange
Resolved
This incident has been resolved.
Posted May 26, 2022 - 18:15 EDT
Update
The ZEC order book has been reopened. Please replace any cancelled ZEC orders as necessary.
Posted May 26, 2022 - 16:52 EDT
Update
In order to fully restore services following this outage, we will need to temporarily close the ZEC order book. All currently open ZEC orders will be cancelled.
Posted May 26, 2022 - 16:47 EDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 26, 2022 - 16:08 EDT
Identified
Gemini has identified an issue and trading is currently unavailable. All customer accounts and funds remain completely secure. Further updates to follow.
Posted May 26, 2022 - 15:43 EDT
Update
We are continuing to investigate this issue.
Posted May 26, 2022 - 15:41 EDT
Investigating
Gemini is investigating reports of potential service disruptions. All customer accounts and funds remain completely secure. Further updates to follow.
Posted May 26, 2022 - 15:34 EDT
This incident affected: Gemini ActiveTrader™, Gemini Mobile App: Uptime SLA 99.95%, Gemini Web UI: Uptime SLA 99.95%, Exchange Trading Engine, REST API, FIX API, and Websockets API.