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Catchpoint Systems Services
All Systems Operational

About This Site

The Service Status Page where we will keep you up to date on any current known events, both network outages and scheduled maintenance, which may affect your Catchpoint Services.

Portal Operational
Instant Test Operational
Real User ? Operational
Alerting Operational
Data Pull API Operational
Data Push API Operational
Alerting API Operational
Application Data ? Operational
Catchpoint Help Center Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 18, 2024

No incidents reported today.

Apr 17, 2024

No incidents reported.

Apr 16, 2024
Datacenter Maintenance - Tuesday, April 16th from 18:00 to 20:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 16, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 18:00 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Tuesday, April 16th from 18:00 to 20:00 EDT.

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.
Apr 16, 15:11 EDT
Apr 15, 2024
Datacenter Maintenance - Monday, April 15th from 18:00 to 20:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 15, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 18:00 EDT
Scheduled - Catchpoint will be performing datacenter maintenance on Monday, April 15th from 18:00 to 20:00 EDT.

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.
Apr 15, 16:35 EDT
Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024
Disruptions in a subset of US Nodes (Backbone & Last-Mile)
Resolved - This incident has been resolved.
Apr 12, 02:54 EDT
Monitoring - A fix has been implemented and we are currently monitoring the results.
Apr 11, 16:14 EDT
Identified - The issue has been identified and our team is working on implementing a fix.
Apr 11, 15:40 EDT
Investigating - We are currently investigating an issue affecting some of the backbone and last-mile nodes in the US.

This may result in a subset of our tests not running as expected from those specific locations. We apologize for any inconvenience and are actively working to resolve the problem.
Apr 11, 15:16 EDT
Apr 11, 2024
Jaguar Release Notification
Completed - The scheduled maintenance has been completed.
Apr 11, 13:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 12:00 EDT
Scheduled - Our next release, Jaguar, will roll out on Wednesday, April 11, at 12:00 PM ET.

The Catchpoint Portal (portal.catchpoint.com) will continue to be available throughout the rollout, and your tests will continue to run and collect data. During this time, you might encounter the following:

- Individual clients will have a brief time (about 3-5 minutes) where alerts and charts will be inaccessible or delayed while we upgrade our applications.
- The REST API could experience a short downtime of up to 15 minutes. The Alert and Test Data Webhooks will continue to operate throughout the rollout.

During the rollout, support tickets may still be filed via the Help Center or email to support@catchpoint.com.
Mar 29, 01:12 EDT
EMEA Test Data Gaps
Resolved - This incident has been resolved.
Apr 11, 11:17 EDT
Update - We are continuing to monitor for any further issues.
Apr 10, 18:26 EDT
Update - Any Data gaps noticed in your test targeting nodes from the EMEA region should now be complete and back to working as expected.

We will continue to monitor the situation closely.
Apr 10, 16:04 EDT
Update - We are still investigating the issue that caused data gaps in the EMEA region. There is a chance that our clients may experience the data gap again.

Our teams are working actively to resolve the issue. We will provide an update soon.
Apr 10, 14:57 EDT
Monitoring - We are seeing improvements in the data collection from the EMEA region.

Please be assured that we are actively monitoring the situation.
Apr 10, 12:59 EDT
Update - We are continuing to investigate this issue.
Apr 10, 12:25 EDT
Investigating - We are investigating an issue impacting data collection for client tests targeting EMEA nodes. This may lead to temporary data gaps in your tests.

Our team is working diligently to resolve the issue and minimize disruptions. We will provide an update with more information shortly.
Apr 10, 12:23 EDT
Apr 10, 2024
Unplanned Datacenter Maintenance
Completed - The scheduled maintenance has been completed.
Apr 10, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 17:30 EDT
Scheduled - Catchpoint will be performing maintenance in our datacenter.

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions.
Apr 10, 17:28 EDT
Unplanned Maintenance – New Backend Servers Added
Completed - The scheduled maintenance has been completed.
Apr 10, 13:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 13:00 EDT
Scheduled - To address an issue with log shipping delays, new servers were added.
Please review the whitelist API for details.

All Catchpoint services are operational.

Please contact us at support@catchpoint.com if you have any questions.
Apr 10, 12:59 EDT
Apr 9, 2024
Planned Datacenter Maintenance - Tuesday, April 9th from 18:00 to 20:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 9, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 18:00 EDT
Scheduled - Catchpoint will be performing maintenance on the Capture System on Tuesday, April 9th from 18:00 to 20:00 EDT.

Capture data and all other Catchpoint services will continue to operate as expected.

Please contact us at support@catchpoint.com if you have any questions.
Apr 9, 14:05 EDT
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

Apr 5, 2024

No incidents reported.

Apr 4, 2024
Planned Datacenter Maintenance - Wednesday, April 4th from 18:00 to 20:00 EDT
Completed - The scheduled maintenance has been completed.
Apr 4, 20:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 18:00 EDT
Scheduled - Catchpoint will be performing maintenance on the Capture System on Wednesday, April 4rd from 18:00 to 20:00 EDT.

Capture data and all other Catchpoint services will continue to operate as expected.

Please contact us at support@catchpoint.com if you have any questions.
Apr 3, 18:11 EDT
Datacenter Maintenance - Thursday, April 4th from 13:30 to 14:30 EST
Completed - The scheduled maintenance has been completed.
Apr 4, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 13:30 EDT
Scheduled - Catchpoint will be performing an emergency update to a critical system on Thursday, April 4th from 13:30 to 14:30 EST

No impact is expected.

Please contact us at support@catchpoint.com if you have any questions or concerns.
Apr 4, 12:50 EDT
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