Unable to access Cognos v 21.4.18.0

Incident Report for PowerSchool Products

Resolved

This incident has been resolved.
Posted 3 years ago. Mar 14, 2022 - 10:31 PDT

Monitoring

Issue Identified with Windows NTLM authentication. Workaround in place to use https URLs.
We will be working with Microsoft to find a resolution for this issue.
Posted 3 years ago. Feb 21, 2022 - 14:17 PST

Update

IBM did not find any issue from their side with Cognos.
We continue to investigate the authentication mechanisms on DCs from our end.
Posted 3 years ago. Feb 21, 2022 - 14:01 PST

Update

We have raised a Critical case with IBM to troubleshoot further and have been in a call with an engineer from IBM.
Posted 3 years ago. Feb 21, 2022 - 13:14 PST

Update

We continue to investigate the affected resources and will keep posting regular updates.
Posted 3 years ago. Feb 21, 2022 - 12:37 PST

Update

We have applied standard troubleshooting methods like service restarts, IIS reset and we could still see the issue occurring.
We continue to troubleshoot the issue and will keep posting the regular updates
Posted 3 years ago. Feb 21, 2022 - 11:55 PST

Update

We are continuing to investigate this issue.
Posted 3 years ago. Feb 21, 2022 - 11:18 PST

Update

We are continuing to investigate this issue.
Posted 3 years ago. Feb 21, 2022 - 10:26 PST

Investigating

Issue Description: Users keep getting the error while trying to access the login page.
Action Taken: Verified the issue from Operation team's end.
Trying to restart the services
Customer is still facing the issue
Troubleshooting in progress
Posted 3 years ago. Feb 21, 2022 - 08:16 PST
This incident affected: Cognos Reporting.