Issue Identified with Windows NTLM authentication. Workaround in place to use https URLs. We will be working with Microsoft to find a resolution for this issue.
Posted Feb 21, 2022 - 14:17 PST
Update
IBM did not find any issue from their side with Cognos. We continue to investigate the authentication mechanisms on DCs from our end.
Posted Feb 21, 2022 - 14:01 PST
Update
We have raised a Critical case with IBM to troubleshoot further and have been in a call with an engineer from IBM.
Posted Feb 21, 2022 - 13:14 PST
Update
We continue to investigate the affected resources and will keep posting regular updates.
Posted Feb 21, 2022 - 12:37 PST
Update
We have applied standard troubleshooting methods like service restarts, IIS reset and we could still see the issue occurring. We continue to troubleshoot the issue and will keep posting the regular updates
Posted Feb 21, 2022 - 11:55 PST
Update
We are continuing to investigate this issue.
Posted Feb 21, 2022 - 11:18 PST
Update
We are continuing to investigate this issue.
Posted Feb 21, 2022 - 10:26 PST
Investigating
Issue Description: Users keep getting the error while trying to access the login page. Action Taken: Verified the issue from Operation team's end. Trying to restart the services Customer is still facing the issue Troubleshooting in progress