Merchants are unable to log into their account

Incident Report for Lightspeed - Status Page

Resolved

This incident has been resolved.

Posted Jul 01, 2022 - 10:53 EDT

Update

We are continuing to monitor for any further issues.

Posted Jul 01, 2022 - 10:29 EDT

Monitoring

A fix has been implemented and we are monitoring the issue.

Posted Jul 01, 2022 - 10:21 EDT

Update

We are continuing to investigate this issue.

Posted Jul 01, 2022 - 10:06 EDT

Investigating

We are currently investigating this issue.

Posted Jul 01, 2022 - 10:05 EDT

This incident affected: Lightspeed Retail (R-Series) (Retail POS, Retail API, Analytics, Integrated Payments), Lightspeed eCom (C-Series) (Lightspeed eCom (Europe), Lightspeed eCom (North America & Australia)), Lightspeed Loyalty (Dashboard, Hospitality Integration, Retail Integration), Lightspeed Golf (Tee Sheets, Marketplace, House Accounts, Business Intelligence, Mobile Apps, Partner API), Lightspeed Restaurant (G-Series) (POS), Lightspeed Restaurant (L-Series) (Manager, POS, API (incl. Online Orders)), and Lightspeed Restaurant (K-Series) (POS, Back Office, Back Office - Reporting, API (incl. Online Orders), Order Anywhere, Payments, Lightspeed Payments).