We are having problems with SPEI in MEXICO for PayU platform, Due to network intermittence , which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing pending transactions, we apologize for any inconvenience this may be causing.
The payment processing Network in Colombia, REDEBAN , has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 1 hour Expected behaviour: Degradation of service
Completed -
The scheduled maintenance has been completed.
Apr 25, 05:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 04:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in CHILE, KLAP, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 1 HOUR Expected behaviour: degradation of service.
Since 14:03 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Completed -
The scheduled maintenance has been completed.
Apr 23, 21:53 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 21:20 GMT-05:00
Scheduled -
Dear Customer
As part of the continuous improvement process of our platform, we have scheduled a maintenance window with PRISMA AR payment network and the following characteristics:
Date: April 23, 2024 Start time: 21:20:00 UTC-5 (Colombia’s time) Expected behavior: Degradation of PRISMA AR payment network Country affected: Argentina Payment network affected: PRISMA
Since 22:00 GMT - 5 we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Completed -
The scheduled maintenance has been completed.
Apr 22, 04:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 21:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in ARGENTINA and MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 7 hours Expected behaviour: Unavailability of service / degradation of service.
Sincerely, PayU customer service
Apr 5, 18:13 GMT-05:00
Since 15:34GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Since 00:53 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, transactions increased with response codes like NOT_ACCEPTED_TRANSACTION which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A subset of our customers may be experiencing failed / declined transactions, we apologize for any inconvenience this may be causing.
Since 12:52 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Since 12:16 GMT - 5 we are having problems with CREDIBANCO in COLOMBIA for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Since 17:07 GMT - 5 we are having problems with PRISMA in Argentina for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A BIG subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Since 10:20 GMT - 5 we are having problems with PAGOEFECTIVO in PERU for PayU platform, declined transactions increased with response codes like INACTIVE_PAYMENT_PROVIDER, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Since 07:38 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Since 23:33 GMT - 5 we are experiencing problems with PAGO EFECTIVO in PERU for the PayU platform. Transactional fall is evident. We are in contact with the network through support channels and working together with our Support Team to obtain a quick solution, we continue monitoring.
A LARGE subset of our customers may be experiencing erroneous transactions, we apologize for any inconvenience this may be causing.
Sincerely, PayU customer service
Apr 17, 02:46 GMT-05:00
Completed -
The scheduled maintenance has been completed.
Apr 17, 04:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in ARGENTINA-MEXICO, AMEX, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 7 Hours Expected behaviour: Degradation of service.
Since 18:50 GMT - 5 we are having problems with ACH-PSE in COLOMBIA for PayU platform, declined transactions increased with response codes like INTERNAL_PAYMENT_PROVIDER_ERROR and INACTIVE_PAYMENT_PROVIDER which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Since 03:36 GMT - 5 we are having problems with IZIPAY in PERU for PayU platform, declined transactions increased with response codes like NOT_ACCEPTED_TRANSACTION and FIX_NOT_REQUIRED, which indicates that we present a transactional degradation, however, the network does not present a total drop. We are working together with our Support Team to get a quick solution.
A SMALL subset of our customers may be experiencing declined transactions, we apologize for any inconvenience this may be causing.
Completed -
The scheduled maintenance has been completed.
Apr 12, 06:00 GMT-05:00
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 03:00 GMT-05:00
Scheduled -
Dear customer,
The payment processing Network in CHILE, KLAP, has scheduled a maintenance on its platform that will affect our services on Payu , consequently, transactions made with this means of payment during that period of time will be rejected. any related incidents after maintenance will be opportunity reported..
Duration: 3 HOURS Expected behaviour: Unavailability of service / degradation of service.