At approximately 1:25 PM EDT on Friday, September 10th, our team began observing elevated error rates equivalent to 4% of our inbound traffic related to an internal hostname configuration issue. Upon observing this, the team immediately began troubleshooting, engaging Cloudflare engineers to mitigate the impact of this issue.
During this time, live clients websites were not affected and the scope of impact for this issue was limited to traffic directed at the internal Finalsite hostnames (formatted as *.finalsite.com) and a small subset of features that leverage the internal hostname to communicate. These affected features included file management within the Messages and eNotify modules, and some assets in the Mobile App not loading properly.
By 4:23 PM EDT, mitigation work had been completed, functionality was restored, and we shifted to a monitoring status. At 5:21PM EDT, the issue was marked resolved.
We apologize for any inconvenience this may have caused, and do not anticipate a recurrence of this issue. We remain committed to our mission in the service of educators around the world and thank you for your continued partnership with Finalsite.