Partial outage: journey publishing and journey processing issues

Incident Report for Autopilot Journeys

Resolved

This incident has been resolved.

Posted Feb 03, 2021 - 08:53 UTC

Update

The system is working correctly again, thank you for your patience.

Posted Feb 03, 2021 - 08:49 UTC

Update

The system is working correctly again and is catching up to where it needs to be.

Posted Feb 03, 2021 - 08:07 UTC

Update

The system is starting to recover and should be normal shortly.

Posted Feb 03, 2021 - 08:03 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 03, 2021 - 06:58 UTC

Identified

Our database provider is experiencing a temporary failure. We are investigating this and will resolve it as soon as possible.

Posted Feb 03, 2021 - 06:57 UTC

This incident affected: API and Journey task processing.