Service disruption
Incident Report for Auvik Networks Inc.
Resolved
The source of the disruption has been resolved.
Posted Jun 05, 2021 - 19:40 EDT
Monitoring
As of December 31st, 2020 the Ubuntu 14.04 collector is no longer supported. This weekend's release introduced a change that caused these collectors to no longer function. We have reverted that change to allow for a short extension to upgrade to 18.04. All collectors must be migrated by June 25, 2021 to prevent any disruptions in monitoring.
Posted Jun 05, 2021 - 18:48 EDT
Identified
As of December 31st, 2020 the Ubuntu 14.04 collector is no longer supported. This weekend’s release introduced a change that caused these collectors to no longer function. We are reverting that change to allow for a short extension to upgrade to 18.04. All collectors must be migrated by June 25, 2021 to prevent any disruptions in monitoring.
Posted Jun 05, 2021 - 17:08 EDT
Monitoring
We’ve identified the source of the service disruption and are monitoring the situation.
Posted Jun 05, 2021 - 15:40 EDT
Identified
As of December 31st, 2020 the Ubuntu 14.04 collector is no longer supported. This weekend’s release introduced a change that caused these collectors to no longer function. We are reverting that change to allow for a short extension to upgrade to 18.04. All collectors must be migrated by June 25, 2021 to prevent any disruptions in monitoring.
Posted Jun 05, 2021 - 14:13 EDT
This incident affected: Network Mgmt (my.auvik.com, us1.my.auvik.com, us2.my.auvik.com, us3.my.auvik.com, us4.my.auvik.com, eu1.my.auvik.com, eu2.my.auvik.com, au1.my.auvik.com, ca1.my.auvik.com).