Update: 3rd Dec: Local carrier has confirmed that the issue has been addressed. 30th Nov: Bluejeans has determined the issue to be specific to certain carriers. Please reach out to support if you continue to face issues connecting using our primary UK numbers.
Posted Nov 30, 2020 - 17:00 PST
Update
The impact has been narrowed down to a small subset of customers, and we are continuing to work on a fix for this issue.
Posted Nov 28, 2020 - 11:35 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 27, 2020 - 16:54 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 26, 2020 - 14:49 PST
Update
We are continuing to work on a fix for this issue.
Posted Nov 26, 2020 - 08:55 PST
Update
We continue to work on resolving the incident. Please use our alternate dial-in number +44.203.976.1937 to join your meeting.
Posted Nov 26, 2020 - 07:10 PST
Identified
We acknowledge connectivity issues (dead air) from specific PSTN carriers calling into our UK numbers- +44.203.608.5256 & +44.203.695.0613 and our team is working with the PSTN provider to resolve the issue. Please use our alternate dial-in number +44.203.976.1937 to join your meeting.
Posted Nov 26, 2020 - 05:53 PST
This incident affected: BlueJeans PSTN (Dial-in Phone Number).