Learning content may not be available for some trainings in course player

Incident Report for ZENSAI

Postmortem

Root cause identification and analysis:
The issue was caused by a code error which reached production with the new release.

Resolution:
To fix the issue we applied a hotfix that included a code change regarding the PDF documents display inside the course player.

Remediation items:
We are going to improve testing process to prevent similar cases from happening in the future.

Posted Feb 21, 2023 - 10:30 CET

Resolved

We’re happy to report that the issues affecting course content have now been resolved.

Thank you for your patience and please let us know if you see any further issues.

Posted Feb 20, 2023 - 14:11 CET

Monitoring

We can confirm that the hotfix that should resolve the issue with displaying course content in LMS365 player has been released. If you notice any issues going forward, please reach out to us via chat or email.

You can find more information on how to contact LMS365 Support team here:
https://helpcenter.elearningforce.com/hc/en-us/articles/360019112178-Get-help-from-the-LMS365-support-team

Posted Feb 20, 2023 - 13:08 CET

Identified

The cause of the issue with the course player being unable to load *.pdf files has been identified.

The hotfix is ready and will be deployed by our team soon.

We apologize for the inconvenience caused by this error.

Posted Feb 20, 2023 - 11:57 CET

Investigating

We are currently aware of an issue with some customers in North Europe and Germany regions receiving an error when trying to access the content inside course player.

Users may see "This resource is no longer available" error message.

We are working to understand the cause of this and will keep you updated as we find out more.

Posted Feb 20, 2023 - 09:04 CET

This incident affected: LMS365 North Europe and LMS365 Germany.