We have had no further reports of the issue and show all services functioning as expected. This incident is now closed.
If you experience any further issues related to this topic, please contact Fuze Support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5429.
Again, we apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Dec 21, 2022 - 12:02 EST
Monitoring
We have implemented a fix for the issue, and expect that all services are functioning as expected.
We will monitor this incident for the next 30 minutes before setting the status to "Resolved”. If you continue to experience issues, please contact support via the Community for assistance. To ensure the quickest feedback, please make reference to incident 5429.
We apologize for any inconvenience caused and thank you for your patience while we worked to resolve this issue.
Posted Dec 21, 2022 - 11:25 EST
Update
We continue to work on a solution to the issue in order to restore services to normal.
Thank you for your patience while we work to get this issue identified and resolved.
Posted Dec 21, 2022 - 10:28 EST
Identified
We have identified a potential cause of the issue and are actively working to resolve it as quickly as possible.
We will continue to provide updates as we have them regarding our progress.
Thank you for your patience while we work to get this issue resolved.
Posted Dec 21, 2022 - 09:38 EST
Investigating
We are currently investigating reports that a subset of users are unable to access the Fuze Hub platform.
This will not impact end-user services.
We are working diligently to identify the issue and will provide regular updates until the issue has been resolved. We apologize for any inconvenience this may cause and appreciate your patience.
Posted Dec 21, 2022 - 09:19 EST
This incident affected: Admin Services - Global (Fuze Hub).