Issue with confirming baskets with donations

Incident Report for Spektrix

Resolved

We have applied a solution that we are happy has resolved the issue. Customers should no longer see this errorr when proceeding through the booking flow with a donation ask.

Posted Dec 08, 2022 - 16:18 GMT

Identified

We have identified and issue where some customers are unable to proceed in the booking flow without clicking 'Continue with my donation' which then causes an error and does not allow them to proceed.
We have identified the issue and are looking to resolve as soon as possible.

We will update when we have more news.

Posted Dec 08, 2022 - 16:03 GMT

This incident affected: Spektrix System (UK and Ireland, US and Canada).