Intermittent issues with new user registration

Incident Report for EnterpriseAlumni

Resolved

This incident has been resolved and all systems are operational.

Posted Aug 19, 2021 - 10:57 MST

Update

An interim bypass has been enabled to ensure no impact to customers while SAP resolves this issue. All users can now successfully register to the platform.

Posted Aug 19, 2021 - 09:44 MST

Identified

The issue has been isolated to our downstream vendor SAP who has been contacted and a P2 ticket escalated. Resolution expected within 30 minutes.

Posted Aug 19, 2021 - 08:57 MST

Investigating

Alumni community, we are aware that some customers are experiencing intermittent issues associated with new user registration. We are actively investigating.

This does not impact access to the portal for registered users or admins.

We will keep you updated until the service is fully restored. We apologize for any inconvenience and thank you for your patience.

Posted Aug 19, 2021 - 04:49 MST

This incident affected: Alumni Passport (IDP).