A subset of customers would have experienced a delay in processing the scheduled jobs on NA1 production

Incident Report for Zuora

Resolved

This incident has been resolved.
Posted 4 months ago. Nov 22, 2024 - 17:24 PST

Update

We are continuing to monitor for any further issues.
Posted 4 months ago. Nov 22, 2024 - 10:25 PST

Monitoring

The processing of jobs scheduled to execute between 3:02 AM PT to 5:17 AM PT on NA1 Production would have been delayed until the scheduler system recovered at 5:17 AM PT. This also led to errors in the UI when attempting to schedule runs during the impacted timeframe.
Posted 4 months ago. Nov 22, 2024 - 06:46 PST
This incident affected: AMERICAS - CLOUD 1 (NA1) - *.na.zuora.com (Production UI, Production Batch Operations).
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