Some customers are experiencing Error 163 on their bank feed connection with Desjardins
Incident
Report for QuickBooks
Resolved
We are please to inform you the issue with Desjardins bank connection has been resolved. Please try the banking sync again.
We apologize for the interruption in service and thank you for your patience.
We apologize for the interruption in service and thank you for your patience.
Update
We are continuing to work on a fix for this issue.
Identified
We appreciate your patience while continue working on resolving Error 163 with Desjardins.
In the meantime please refer to the following Help articles in order to manually upload your Desjardins transactions into QBO:
Manually upload transactions into QuickBooks Online: https://quickbooks.intuit.com/learn-support/en-ca/import-transactions/manually-upload-transactions-into-quickbooks-online/00/262542
Format CSV files in Excel to get bank transactions into QuickBooks: https://quickbooks.intuit.com/learn-support/en-ca/bank-transactions/import-bank-transactions-using-excel-csv-files/01/261910
Please note that customers will need to edit their Desjardins CSV to a 3 column format as described in the Help articles above.
In the meantime please refer to the following Help articles in order to manually upload your Desjardins transactions into QBO:
Manually upload transactions into QuickBooks Online: https://quickbooks.intuit.com/learn-support/en-ca/import-transactions/manually-upload-transactions-into-quickbooks-online/00/262542
Format CSV files in Excel to get bank transactions into QuickBooks: https://quickbooks.intuit.com/learn-support/en-ca/bank-transactions/import-bank-transactions-using-excel-csv-files/01/261910
Please note that customers will need to edit their Desjardins CSV to a 3 column format as described in the Help articles above.
Investigating
Some customers are currently unable to connect with Desjardins and are experiencing Error 163.
We are working on fixing the problem. We apologize for the inconvenience and hope to get everything up and running soon.
We are working on fixing the problem. We apologize for the inconvenience and hope to get everything up and running soon.
This incident affected: QuickBooks Desktop (Canada), QuickBooks Online (Canada), and QuickBooks Self-Employed (Canada).