Insights Stale Product Data
Incident Report for Salsify
Resolved
Our crawl data vendor has resolved the issue that was preventing us from refreshing crawl data with them and all product data is now refreshing as expected. Any data gaps in reports from the outage period will not be restored. Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 18, 2022 - 09:15 EDT
Monitoring
Our crawl data vendor has resolved the issue that was preventing us from refreshing crawl data with them. We expect all product data to be refreshed within the next 24 hours. Data gaps in reports from during the outage will not be restored.

Please reach out to customer support at https://help.salsify.com/help/contact-feedback for any questions regarding this subject.
Posted Aug 17, 2022 - 10:47 EDT
Investigating
Our crawl data vendor is experiencing an issue that is preventing us from refreshing crawl data with them.
This outage affects all product report types and the price history widget for Walmart US. Reports may have stale product data and data gaps in the price history widget may be present until the outage is resolved. We've escalated the issue with our vendor and they are working towards a resolution.
Posted Aug 16, 2022 - 16:19 EDT
This incident affected: Salsify Application (Insights).