Availability issue with a subset of BigCommerce stores

Incident Report for BigCommerce

Resolved

This incident has been resolved. No additional issues have been observed since the fix was implemented at 8:40AM CST.

Posted Nov 13, 2020 - 09:17 CST

Monitoring

A fix was implemented at 8:40AM CST. Our engineers have and will continue to monitor our platform. Thank you for your patience.

Posted Nov 13, 2020 - 08:58 CST

Identified

We have identified the issue and a fix has been implemented.

Posted Nov 13, 2020 - 08:41 CST

Investigating

BigCommerce engineers are currently investigating an availability issue with a subset of stores. We will provide additional information shortly.

Posted Nov 13, 2020 - 08:39 CST

This incident affected: Storefront.