We are continuing to monitor for any further issues.
Posted Jan 04, 2022 - 15:18 EST
Update
This issue has been resolved and our data processing and message sending systems have recovered. We are no longer seeing latency in US03.
Posted Jan 04, 2022 - 15:17 EST
Monitoring
We have fixed the underlying issue and are monitoring as our systems process the backlog. We continue to experience increased latency on data processing and message sending. No data or messages will be lost as a result of this.
We'll update again once latency has fully recovered.
Posted Jan 04, 2022 - 15:05 EST
Identified
Our DBA team has identified a potential root cause and are working towards a resolution.
Posted Jan 04, 2022 - 14:43 EST
Investigating
We are currently investigating an issue resulting in delayed data processing and message sending for some customers on our US03 cluster.
Customers on 03 might additionally experience intermittent errors when navigating the Dashboard.
Posted Jan 04, 2022 - 14:35 EST
This incident affected: US 03 Cluster (Dashboard, Data Processing, Outbound Messaging).