[Kenna Platform Partial Outage] Crowdstrike Connectors Failing with Loader Service Errors

Incident Report for Cisco

Resolved

A correct version of Loader Service has been deployed to all environments. This incident has been resolved.

Posted Mar 20, 2023 - 17:52 CDT

Monitoring

A fix has been implemented and we're monitoring the result.

Posted Mar 20, 2023 - 17:38 CDT

Investigating

We are currently investigating this issue.

Posted Mar 20, 2023 - 17:32 CDT

This incident affected: US - 1 (Connector Runs), EU (Connector Runs), US - 2 (Connector Runs), KP - 1 (Connector Runs), KP - 2 (Connector Runs), KP - 4 (Connector Runs), KP - 5 (Connector Runs), US - 3 (Connector Runs), L - 1 (Connector Runs), USS - 1 (Connector Runs), EUS - 1 (Connector Runs), IN - 1 (Connector Runs), UST - 1 (Connector Runs), EUT - 1 (Connector Runs), and CA - 1 (Connector Runs).