Outages on us-3.platform.sh
Incident Report for Platform.sh
Postmortem

Overview

On June 3, 08:45 UTC an incident was declared for the us-3 region. The issue was traced back to the infrastructure provider.

What Happened

Our internal monitoring detected multiple site down alerts for projects on a single grid host in the us-3 region. The data storage service was unresponsive due to a loss in disk connectivity.

Resolution

We immediately reached out to the provider to begin an investigation and restore connectivity. Their internal monitoring also detected the issue and they were already working on restoring service. We shortly thereafter began to see an improvement of the health of our data storage service.

Impact

The incident lasted a total of 23 minutes.

Posted Jun 11, 2021 - 19:35 UTC

Resolved
This incident has been resolved.
Posted Jun 03, 2021 - 10:10 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 03, 2021 - 09:08 UTC
Investigating
There is an issue causing some sites and projects on the us-3.platform.sh to be unavailable. We're currently investigating the issue.
Posted Jun 03, 2021 - 08:53 UTC
This incident affected: USA-3 (West 2) (us-3.platform.sh).