The incident with AWS has been resolved. DialogTech systems are back to normal processing and number rotation has been re-enabled for all customers.
Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2
Posted Nov 26, 2020 - 10:04 CST
Monitoring
AWS has implemented a fix and we are monitoring results.
Posted Nov 26, 2020 - 01:34 CST
Identified
AWS has identified the issue and a fix is being implemented. We are currently monitoring the results.
Posted Nov 25, 2020 - 21:52 CST
Update
AWS is continuing to investigate this issue.
Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2
Posted Nov 25, 2020 - 12:24 CST
Update
AWS is continuing to investigate this issue. As a result, we have disabled all number rotation for all customers. Hard-coded numbers on websites will be displayed. All DialogTech numbers are connecting properly at this time.
Please contact DialogTech support with any concerns at support@dialogtech.com or via 877-295-5100x2
Posted Nov 25, 2020 - 10:11 CST
Investigating
AWS has reported an ongoing issue which is actively being worked on by their service team. The impact of these issues may cause delayed reporting in the portal, delays with transcribing calls, and potential interruptions with certain integrations.
Posted Nov 25, 2020 - 09:25 CST
This incident affected: DialogTech Platform - Reporting API, DialogTech Platform - Dynamic Number Insertion, DialogTech Platform - Call Transcription, and DialogTech Platform - Integrations.