The incident has been resolved and impacted components are operational Our teams are working to backfill the missing data for all customers.
Posted Aug 28, 2022 - 07:06 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Aug 26, 2022 - 13:41 PDT
Update
We are continuing to investigate this issue.
Posted Aug 26, 2022 - 06:02 PDT
Update
We involved additional teams in resolving this issue (including AWS) and we also took measures to mitigate the impact of this incident as much as possible.
Posted Aug 26, 2022 - 05:27 PDT
Investigating
We're investigating the degraded performance of multiple backend components. Users should expect delays in Call Analysis, Email & Calendar Ingestion, and Data Sync from CRM.
Posted Aug 26, 2022 - 02:16 PDT
This incident affected: Gong Components (Historical data prior to Oct 1st 2023) (Call Recording, Call Analysis, Public API, Email Ingestion, Hubspot CRM Sync, Salesforce CRM Sync).