We are writing to inform you that the root cause has been found and resolved. We are now seeing stable performance to Globe Philippines.
Incident Start Time: 2021-07-23 08:46 UTC Incident End Time: 2021-07-23 11:25 UTC Impact MT: Clients may have observed delayed or expired messages towards Globe Philippines.
We thank you for your patience while we worked to resolve this. If you have any questions, please contact us at support@sinch.com.
Posted Jul 23, 2021 - 12:01 UTC
Investigating
Dear client,
We are writing to inform you that we are currently observing MT delivery issues towards Globe Philippines causing delays on traffic towards the network.
Incident Start Time: 2021-07-23 08:46 UTC. Impact MT: Clients may observe delayed or expired messages towards Globe Philippines.
We are working with the operator to resolve this issue as soon as possible. If you have any questions, please contact us at support@sinch.com.
Posted Jul 23, 2021 - 09:11 UTC
This incident affected: Connectivity by region (SMS - APAC).